Week 9: http://community.livejournal.com/customers_suck
Language - Jargon/specialised language
Zorro: term used for when the customer’s suck is ‘avenged’ by words or actions from employees or other customers.
Mods: Moderators
Wank: Fight
Tags: Links that group a whole bunch of stories together
Macro: An amusing picture and caption
Authority/order/social behaviour is constructed in conversation
- who is allowed to speak?: Any member of the community can post and/or reply to posts
- turn-taking (frequency & length): Somebody posts a story, and then memebrs reply. People can also reply to other replies so specific conversations can take place, which makes ‘turn taking’ clearer
- treatment of ‘noobs’: ‘noobs’ are treated well unless they break the rules
- norms and enforcement of norms: Rules are posted here http://community.livejournal.com/customers_suck/profile and are enforced by both mods and other users, although mods have last say
- ‘power users’: Mods
- definition of purpose: A community that allows employees who interact with customers to vent about ‘sucky’ customers
- moderation: Posters who break the rules can be banned, either for a week or permanently. The mods use tags to highlight rule breaking posts, and encourage members to mock these posters
- silenced? In this post http://community.livejournal.com/customers_suck/27052406.html, the poster is silenced through the moderators tags which essentially state that her story is against the rules, and therefore anything says is now automatically considered stupid and rediculous. It also acts like a signal for other members to ‘mock’ her and her post
- decisions about what’s ‘on topic’: Must involve customers ‘sucking’ towards workers and no customer on customer sucks or co-worker sucks are allowed. This post is considered off-topic as the poster is complaining about their co-worker and thus is not following the rules http://community.livejournal.com/customers_suck/27052406.html
- who/what is a troll?: Someone who deliberately starts a fight for the purpose of insulting other members
- how/when/where is help offered, accepted or asked for?: In posts if the question is relevant to the story accompanying it or in the comments
